After-Sales Warranty Policy

After-Sales Warranty Policy

At *****, we are committed to delivering high-quality AI smart hardware products and ensuring customer satisfaction.

1. Limited Warranty Coverage

All ***** products purchased through our official website is covered by a limited one (1) year warranty from the date of original purchase.

This warranty covers:

Manufacturing defects in materials or workmanship

Hardware malfunctions under normal use

Functional failures not caused by user damage

For products with verified quality issues, we offer:

15-day replacement guarantee from the delivery date

Repair or replacement service during the warranty period

Proof of purchase is required for all warranty claims.

2. Warranty Exclusions

This warranty does not cover:

Warranty period has expired

Damage caused by misuse, abuse, neglect, or improper installation

Unauthorized repair, modification, or disassembly

Cosmetic damage (scratches, dents, wear and tear)

Damage caused by accidents, liquid exposure, fire, or force majeure

Damage caused by software issues, viruses, or unauthorized firmware changes

Use of unofficial or unauthorized accessories

Missing or altered serial number/product identification

Commercial or industrial misuse beyond intended consumer use

3. How to Request Warranty Service

Please contact our support team at:

Support Email: support@*****.com

Include:

Order number

Product model

Description of issue

Photos or videos (if applicable)