Refund & Return Policy

Refund & Return Policy

At *****, we are committed to delivering high-quality AI-powered smart hardware products and ensuring a seamless customer experience. If you are not fully satisfied with your purchase, you may request a return or refund under the terms below.

1. 30-Day Return Policy

We offer a 30-day return window starting from the date you receive your order.

This policy applies to all products purchased from the official ***** website.

Return requests submitted after 30 days may not be accepted, except where required by applicable law.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

Condition Requirement
Lightly Used Only Product must be in a condition suitable for resale, with no excessive use
Complete Package All original accessories, manuals, and packaging included
Undamaged No physical damage, scratches, or signs of misuse
Proof of Purchase Valid order number or receipt required

Returns that do not meet these conditions may be rejected or subject to partial refund deductions.

3. ⚠️ Important: Data Privacy & Device Reset Requirement

Certain AI smart devices (such as wearable AI hardware, smart glasses, or connected devices) may store personal data.

Before returning your device, you must complete the following steps:

Data Removal Steps:

  1. Back up any personal files (photos, videos, audio, etc.)
  2. Sign out of your account on the device
  3. Perform a factory reset to erase all data
  4. Power off the device completely

Important Notice:
Failure to remove personal data may result in delays or rejection of your return request.

***** is not responsible for any data loss or privacy issues resulting from failure to follow these steps.

4. How to Initiate a Return

Step 1: Contact Support

Email us at:

support@*.com

Please include:

  • Order number
  • Product name/model
  • Reason for return
  • Photos/videos (if applicable)

Step 2: Receive Return Authorization

If approved, we will provide:

  • Return instructions
  • Return address
  • Return label (if applicable)

Returns sent without prior authorization may not be accepted.

Step 3: Prepare Your Package

Please securely pack the product in its original packaging, including all accessories.

We strongly recommend using a trackable shipping method.

5. Return Shipping Costs

Non-Defective Returns (e.g., change of mind)

  • Return shipping costs are the responsibility of the customer.

Defective or Incorrect Items

  • We will cover return shipping costs if the issue is due to our error (wrong item, defective product, or shipping damage).

Original shipping fees are non-refundable unless otherwise required by law.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 10 days of delivery.

Issue Resolution
Damaged on arrival Refund or replacement (including return shipping)
Defective product Replacement or warranty service
Wrong item received Refund or replacement

Required Information:

  • Order number
  • Clear photos or videos of the issue
  • Description of the problem

7. Refund Process

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–7 business days
  • Bank processing time: 7–14 business days, depending on payment provider

8. Non-Returnable Items

The following items are not eligible for return:

Category Examples
Custom Products Prescription lenses, engraved items
Used or Damaged Items Products with physical damage or misuse
Missing Components Items without original packaging or accessories
Unauthorized Returns Returns sent without approval
Out-of-Window Requests Requests beyond 30 days

9. Warranty Policy

All ***** products come with a 12-month limited warranty from the date of delivery.

What is Covered:

  • Manufacturing defects
  • Hardware malfunctions under normal use
  • Material or workmanship issues

What is Not Covered:

  • Accidental damage (drops, impacts, etc.)
  • Liquid damage
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Loss or theft

Warranty Claim Process:

Please contact:

support@*.com

Include:

  • Order number
  • Product details
  • Description of the issue
  • Supporting photos or videos

We will respond within 3–7 business days.

10. Contact Us

If you have any questions about returns or warranty service:

Customer Support
Email: support@*****.com
Response time: within 24–48 hours